The answers to the questions we hear most.
If your question isn't covered here, send us a message and we'll get back to you.
Web Design
How long does a new website take to build?
A standard five-page WordPress or AI-built site is usually live within five to ten working days. Larger sites with custom functionality, online stores or bilingual content typically run two to four weeks. We can deliver a working first draft within 48 hours and iterate from there.
Do you build on WordPress or custom AI stacks?
Both. WordPress with Elementor Pro remains our default for content-heavy marketing sites because it is open-source, SEO-friendly and easy to hand over. For dashboards, portals, marketplaces and apps that need real interactivity we build on modern AI stacks - React, TanStack Start and Lovable Cloud.
Who owns the website at the end?
You do. We register the domain in your name, hand over hosting credentials, WordPress admin access and the full source code repository. There is no vendor lock-in and you can move providers at any time.
Do you offer hosting, email and ongoing maintenance?
Yes. Hosting includes individual website control panel access, daily backups, professional email accounts and free SSL on dedicated Google Cloud resources in Singapore. Maintenance plans cover plugin updates, security patches, performance tuning, content updates and SEO monitoring on a monthly retainer.
Do you work with clients outside Pattaya?
Yes. While the studio is based in Pattaya and we work face-to-face with local clients across Chonburi, Bangkok and Phuket, we also deliver remotely for clients across Thailand, Southeast Asia, the UK, Europe, the US and Australia. We have business accounts in GBP, EUR, USD, AUD and SGD to remove transfer costs.
Will my site rank on Google and AI search?
Every site we build ships with technical SEO in place - clean semantic HTML, schema.org structured data, sitemap.xml, robots.txt, fast Core Web Vitals and on-page optimisation. We also build for AI answer engines like ChatGPT, Gemini, Claude and Perplexity so your brand stays visible as search evolves.
AI & AI-First Design
What is AI-first web design?
AI-first means we use AI tools throughout the process - research, copy drafts, image generation, code scaffolding, QA - to ship better sites faster. You still get a hand-crafted result; AI just removes the busywork so we spend more time on strategy, design and detail.
Do you use AI to write the copy?
We use AI to draft, restructure and tighten copy, then edit every line by hand for tone, accuracy and brand voice. Nothing ships as raw AI output. If you'd rather supply your own copy, that's fine too.
Are the images AI-generated?
Sometimes. We use AI image generation for hero visuals, textures and concept work, alongside photography and licensed stock. We always disclose AI imagery on request and avoid it for anything that needs to depict real people, places or products.
What is Generative Engine Optimisation (GEO)?
GEO is SEO for AI answer engines - ChatGPT, Perplexity, Google AI Overviews, Claude. We structure your content, schema and citations so AI tools can quote your site as a source, not just rank it in a list of blue links.
Will my site rank in ChatGPT and Google AI Overviews?
We can't guarantee rankings in any engine, but we build sites with the technical foundations AI crawlers reward: clean semantic HTML, structured data, fast Core Web Vitals, clear authorship, and quotable, fact-dense content.
Is my data safe when you use AI tools?
Yes. We use paid, business-tier AI accounts with data-retention controls and never paste client passwords, customer data or confidential material into public AI chats.
Hosting & Email
Where are the servers located?
Websites are hosted on dedicated Google Cloud resources in Singapore within OPEN / Studio's managed cloud hosting environment, on fast SSD storage with resource allocations reserved for your website and free SSL and HTTP/2 as standard. A global CDN is available for low-latency delivery across Thailand and worldwide, with Premium CDN and enhanced protection available for higher-risk or business-critical websites.
What's included with hosting?
Individual website control panel access, free SSL certificates, professional email accounts on your domain, daily backups with 7 days retained, security protection and direct human support from the team that manages your hosting.
How do backups work?
Automatic daily backups are retained for 7 rolling days. Restores are handled by OPEN / Studio at no additional charge. Just email or LINE us and we'll roll the site back.
Can I use my existing domain or email?
Yes. We can migrate an existing site, point an existing domain, or set up new email accounts on your domain. Existing website migrations can be handled by OPEN / Studio. We will confirm any migration cost after reviewing the existing website and hosting environment.
Can I use remote email servers?
Yes. You can run your email on Google Workspace, Microsoft 365 or other providers. We'll configure DNS and liaise with your IT support if needed.
What happens if my hosting payment is late?
If hosting fees aren't paid by the due date, your account may be temporarily suspended until the balance is settled. If your account is in good standing you can transfer to another provider at any time with no exit fee.
Domains
Who owns the domain?
You do. We register every domain in your name and company details, with registrant set to you. Credentials are handed over on request, no vendor lock-in.
Do you handle renewals and transfers?
Yes. The same annual rate applies to registrations, renewals and inbound transfers. We'll remind you well before expiry and renew on your behalf so the domain never lapses.
Which TLDs do you support?
Most major TLDs including .com, .net, .org, .co.th, .asia, .io, .ai, .app, .dev, .shop, .store and more. If you need something unusual, just ask.
Can you manage DNS, email and SSL?
Yes. We handle DNS records, MX/email routing, SPF/DKIM/DMARC, SSL provisioning and any third-party integrations (Google Workspace, Microsoft 365, etc.) as part of the service.
Do domain and hosting prices include VAT?
Prices are quoted excluding 7% VAT for Thailand-based clients. We invoice in THB and can issue full tax invoices on request. Final scope determines the quotation.
What is SSL?
We include SSL certificates as standard with all managed hosting plans. SSL secures the connection between your visitor and your website - keeping form data, customer details and payments private.
Print & Artwork (archived)
Do you still offer print and graphic artwork?
No. We have retired print design, artwork production and print management. The studio now focuses on AI websites, WordPress, branding, hosting, SEO and website automation.
Why did you stop offering print?
Clients increasingly bring AI-generated graphics they are happy with, but those files are raster images at screen resolution in sRGB with unreliable typography - they are not press-ready. Rebuilding them as vector, CMYK, press-ready artwork is manual work requiring a full professional print toolchain, and that no longer fits where the studio is heading.
Can you make my AI-generated image print-ready?
No. Until AI tools can output vector, press-ready artwork at scale, this work is better handled by a dedicated print house or a specialist artwork studio.
Can you recommend someone for print?
Yes. We have long-standing print partners in Pattaya and Bangkok and are happy to introduce you.
I am an existing print client - what happens to my files?
Get in touch and we will hand over your existing artwork files and introduce you to a print partner who can continue production.
Where can AI-generated images still be used?
Digital distribution - web, social, email, screens and presentations - is usually fine as-is. It is print that needs resolution, CMYK colour and vector geometry that AI tools do not yet deliver.
Pricing & Engagement
What are your design service rates?
Our rates are flexible. We offer hourly billing, fixed-price packages and pay-as-you-go 10-hour blocks across web design, branding, SEO and website automation. You can also book design time at the studio and sit with us as we work on your project.
Hourly rate, packages and hour blocks?
Our rate is 2,500 THB per hour. For clients with several small jobs, we offer a pay-as-you-go block of 10 hours for 20,000 THB paid in advance, with hours valid for up to 2 months, no per-job quotes and priority service. Package prices already include project meetings, calls and messages. For hourly and block clients, all time is billed as it is used, including any meetings, calls or messages. If a client wants to sit with me while I make changes, that time counts too.
Can I book studio time?
Yes. You can sit with us at the studio and work through your designs together from start to finish - useful when you want to approve revisions immediately rather than wait for emails back and forth.
Do you have fixed rates?
Yes. An AI website package starts from 40,000 THB. A five-page WordPress site with Elementor Pro starts from 35,000 THB. Logo and digital brand design starts from 10,000 THB. Royalty-free stock images from Deposit Photos are 700 THB each. Prices exclude 7% VAT and final scope determines the quotation.
What do custom applications cost?
Custom builds start at 90,000 THB for an interactive website or lead platform, 135,000 THB for an internal business system, and 180,000 THB for a customer portal, CRM, marketplace or SaaS product. These are starting prices. Every custom application receives a fixed quotation after a scope review, so you know the cost before work begins.
What does managed hosting and support cost?
Managed AI website hosting starts from 7,500 THB per year, managed application hosting from 13,500 THB per year, and application monitoring and support from 3,000 THB per month. Managed application hosting covers ordinary running costs. Exceptional cloud usage, such as heavy traffic, large storage or high AI usage, is charged separately. Standard website hosting does not include application support.
Do you provide quotes & proposals?
Yes. For more complex jobs - custom-coded sites, automation projects, branding and larger builds - we provide a written proposal with timeframes, budget, functionality and payment plan.
Can I send payment from overseas?
Yes. We have registered business accounts in GBP, EUR, USD, AUD and SGD, which removes the cost of international transfers. You can also pay our Thai bank account using services like Wise for very low fees.
Software & Tools
What design software do you use?
Vector tools for logos and digital brand assets, image editing tools for retouching and web imagery, and Figma-style layout tools for interface design. We also offer Canva templates where that's a better fit for the client.
Why do you use WordPress?
As of 2025, WordPress powers around 43% of all websites and about 66% of CMS-built sites. It's reliable, extensible, SEO-friendly and supported by a huge ecosystem of themes and plugins - suitable for everything from a single-page brochure to a large e-commerce platform.
What is Elementor Pro?
Elementor Pro is a premium WordPress design plugin that lets us build visually rich, fast-loading websites with ease. We provide the Elementor Pro licence for 2,000 THB, below standard market rate, thanks to our developer licence.
What AI tools do you use day to day?
ChatGPT, Claude, Gemini and Grok for research, copy and structure; Midjourney and the major image models for visual concepts; Lovable, Cursor and Copilot for code; and bespoke automations on top of our own stack. We encourage clients to onboard with their favourite chatbot too.
Are you available to work remotely?
Yes. We regularly work with clients and agencies around the world and use modern collaboration tools to keep the process smooth and seamless.